Shipping policy

Shipping Policy – A Chef & Her Dogs LLC Last updated: October 29, 2025

We ship all treats with care, intention, and a little tail-wagging joy. Below is our shipping policy to help you understand how and when your order will arrive.

1. Processing Time Orders are prepared and packed within 3–5 business days of purchase. Each batch is handmade, so we appreciate your patience while we slice, seal, and send with love.

2. Shipping Methods & Carriers We currently ship via USPS and occasionally UPS, depending on package size and destination. Tracking information will be provided once your order ships.

3. Delivery Time Delivery typically takes 2–7 business days depending on your location and carrier speed. Please note that delays caused by weather, holidays, or carrier issues are outside our control.

4. Shipping Rates Shipping costs are calculated at checkout based on weight, destination, and carrier rates. We do our best to keep costs low while maintaining safe, intentional packaging.

5. Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us within 48 hours at achefandherdogs@gmail.com with your order number and photos. We’ll work with you to make it right.

6. Local Orders & Pickup At this time, we do not offer local pickup. All orders are shipped directly from our home-based kitchen in Summerville, SC.

7. International Shipping We currently ship within the United States only. If you’re outside the U.S. and interested in our treats, feel free to reach out—we’re always exploring new ways to spread joy.

8. Contact For shipping questions, email us at achefandherdogs@gmail.com. We’re here to help and grateful for your support.